FAQ

FAQ: how we work, in plain language.

Answers to common questions about our process, services, logistics, legal / usage rights and billing. If you do not see your question here, just send us a WhatsApp.

Process

Services

Logistics

Legal & IP

Billing

New to working with a studio?

Here is what most brands want to know before they start.

We keep timelines, revisions and rights clear upfront.

You always know what is included in your quote.

We design for Amazon, Flipkart, Myntra, Meesho and D2C — not vague brand campaigns.

Process & workflow

How a project moves from hello to upload.

This is how a typical Golden Arrow project runs — whether you are booking a PDP refresh, a model shoot or a full launch pack.

How does a typical project start?

Send us your product or listing link, the marketplaces you sell on (Amazon, Flipkart, Myntra, Meesho, D2C) and what feels off — low clicks, weak conversion, poor ad results, etc. We reply with a rough plan, suggested services and a quote.

What do you need from us before you start?

At minimum we need: product / listing links, SKUs and variants, target marketplaces, any existing images or brand guidelines, and your rough timeline. For shoots we will also need product units and clarity on colours, sizes and key features to highlight.

How long does a project usually take?

For a single-SKU PDP image pack, typical delivery is 5–7 business days from the time we receive the brief and product units. Larger catalogs, model shoots and video sets take longer — we will confirm timelines clearly in your quote.

How many revisions are included?

We include one to two focused feedback rounds within the agreed scope. That is usually enough to tighten copy, visuals and image order without endless back-and-forth.

Can you work in phases instead of everything at once?

Yes. Many brands start with a PDP image refresh, then add enhanced panels and video once the listing starts performing. We can map a phased plan around your launch calendar and budgets.

Do you offer a monthly or ongoing option?

Yes. If you have regular launches or frequent updates, our Monthly Listing Refresh Retainer gives you a fixed slot each month for new SKUs, seasonal refreshes and A/B test variations.

Services & scope

What we do — and what we do not do.

We focus on visuals and creative systems for marketplace and D2C performance, not generic brand campaigns or ad management.

Do you only work on Amazon listings?

No. We design primarily for Amazon, Flipkart, Myntra and Meesho, but almost all visuals can also be formatted for D2C and ads. Our export packs cover the key aspect ratios your team needs.

Do you handle both images and video?

Yes. We shoot and design listing images, enhanced PDP panels, model & lifestyle shots, and short-form videos (hooks, demos, explainers) so everything feels consistent across your product page and ads.

Do you write copy as well, or just design?

We handle the short-form copy that appears on images and panels — benefit statements, bullets, comparisons, headlines. For long listings, bullets and A+ text, we can either work with your copy or recommend a partner.

Do you provide raw files or only final exports?

By default we provide final export-ready files in agreed formats and sizes. Raw source files (for example layered PSDs or raw footage) can be shared as an add-on if this is mentioned in the quote.

Can you manage models, props and locations for us?

Yes. For model and lifestyle shoots, we handle casting, basic props and location planning within the agreed budget. If you have specific faces or locations in mind, tell us in advance so we can plan around them.

Do you run ads or manage our Amazon account?

No. Golden Arrow focuses on visuals and creative systems. If you need ad management or Amazon account management, we can refer you to specialists we trust.

Logistics & shipping

How products reach us and what happens to them.

We work with brands in different locations, so we keep shipping and product handling simple and transparent.

Do we need to ship physical products to you?

For photography and video we do need physical units. For some enhanced panels and design-only work we can sometimes use your existing high-quality assets. Once we see your product, we will confirm what is required.

How many units should we send?

For simple products, 2–3 units are usually enough. For items with variants (colours, sizes, bundles) or fragile items, we might request more. We will specify this when planning your shoot so there are no surprises.

Where do we ship our products?

Once your project is confirmed, we share the studio shipping address and contact person in your onboarding email / WhatsApp, along with any customs or packaging notes if required.

What happens to our products after the shoot?

By default we safely store products for a short period in case we need re-shoots or extra angles, and then either return or dispose of them based on your preference and local regulations. For high-value items we recommend return shipping.

Can you work with brands outside India?

Yes. We work with brands that sell in India and international marketplaces. You can ship products to us, or in some cases we can source local units if they are easily available in your market.

Can you sign an NDA?

Yes. If you require a non-disclosure agreement or specific brand guidelines, share it before we begin. We are used to working with brands under NDA.

Legal, IP & usage rights

Who owns what, and where you can use it.

We keep IP, usage rights and model releases clear, so you know exactly how you can use the visuals we create.

Who owns the images and videos you create?

Once the project is fully paid for, your brand receives broad usage rights to use the delivered images and videos across your own channels: Amazon, other marketplaces, D2C, social media and ads, as outlined in your proposal.

Can we use the visuals on any marketplace or website?

Yes. The same assets are typically formatted for multiple channels. If a specific marketplace has stricter rules, we adapt layouts accordingly so they stay compliant.

Can you show our visuals in your portfolio or social media?

By default, we reserve the right to showcase anonymised work in our portfolio and case studies. If you prefer to keep a project private or under NDA, tell us upfront and we will respect that.

Do you use stock images or AI-generated assets?

We primarily use your real product photography. When we add supporting elements (icons, textures, stock images), we use properly licensed assets. If any AI-based visuals are used, we ensure they fit within your brand and marketplace rules.

How do you handle model releases?

All model and hand-model shoots include model release agreements, so you can legally use the images and clips in your PDPs and ads. If your legal team needs a specific format, we can align on that before the shoot.

Where can we read the full legal terms?

As we grow, detailed policies for IP & Usage Rights, Model Release, Refunds and Privacy will live in the Legal section of the site. For now, key terms are summarised in your proposal and invoice.

Pricing & billing

How we price projects and handle payments.

We keep pricing linked to SKUs, asset types and complexity, with clear advances and payment methods.

How do you price your projects?

Pricing depends mainly on number of SKUs, type of assets (PDP images, enhanced panels, model shoots, video) and complexity (models, props, locations, rush timelines). Once we see your product and requirements, we share a simple, line-item quote.

Do you have standard packages?

We have common starting points like PDP Upgrade Packs, Launch Packs and Monthly Retainers, but we almost always adjust them to your catalog size, category and marketplaces.

What payment methods do you accept?

We accept UPI, bank transfers and major cards via our payment gateway for international clients. Details are always included in your invoice or proposal.

Do you charge an advance?

Yes. Most projects start with an advance payment to block studio time and resources, with the balance due on delivery of final files. Very small projects may be billed 100% upfront.

Do you offer discounts for bulk or long-term work?

For brands that commit to larger catalogs or retainers, we can discuss pricing that reflects the ongoing volume. Share your approximate SKU count and launch plans when you get in touch.

What if the project scope changes midway?

If you add SKUs, new variants or additional assets (for example an extra video), we share a quick scope update and revised fee before continuing, so there are no surprises at billing time.

Still unsure about something?

Send us a quick WhatsApp with your product link and question. If we can answer it in a line or two, we will. If it needs more context, we may share a short Loom or an example from our portfolio.

Ready to move from questions to a concrete plan?

Share your product link, marketplaces and whether your priority is clicks, conversion or ads. We will respond with a suggested service pack, timeline and quote.